Shophold Technologies Private Limited (“we,” “our,” “us”) runs Starkstyle to bring refined fashion to those who cherish effortless elegance. If users (“you”, “your”) receive an item that is damaged or defective, we are here to make things right. Each item is carefully packed to ensure it arrives in pristine condition. In the rare case that something doesn’t feel right, we’re here to resolve it quickly, sincerely, and with total transparency. Your satisfaction drives everything we do, and making it right is part of the journey. Because to us, every delivery represents not just your style—but also our commitment to trust.    

Not What You Expected? Let’s Fix It    
If your item arrives with any issue, we’re here to assist you from the start. Contact our support team within 48 hours of receiving your delivery so we can act promptly. To qualify for return assistance, items must be unused, in their original condition, and include all packaging and tags. We require that returned garments mirror how they were delivered—untouched and thoughtfully preserved.  

Here’s how we make it easy:  

• Report concerns within 48 hours of delivery.  
• Items must be unwashed, unworn, and untampered.  
• All original tags and packaging must be intact.  
• Our support team will guide you step-by-step.  
• Responses are fast, friendly, and easy to follow.    
   

Easy Returns, Just Like Your Shopping Experience    
Returning an item should never be complicated. That’s why we’ve designed a return process that’s as smooth and thoughtful as placing an order. If you need to return a product, simply notify us within 48 hours of receiving it. From there, our support team will provide clear instructions and ensure everything flows effortlessly.    
All returns must meet our condition standards, including remaining unused and retaining original packaging and tags. Items not matching these criteria may not be accepted for return. Every return is handled with attention to detail, just like our outbound orders. Because we believe convenience and care should go hand in hand.  

What to Expect:  

• Only items in original condition are eligible.  
• Refunds or exchanges are issued within 5–7 business days after review.  
• We keep you updated throughout the return process.  
• Each return is treated with genuine care and urgency.  
• Smooth returns reflect our commitment to your experience.    
   

Products That Are Non-Returnable    
Some items, due to their nature, cannot be returned once opened. We take hygiene seriously, and for that reason, items like intimate wear, bodysuits, and certain essentials are final sale once packaging is unsealed. Similarly, items sold as coordinated sets or multi-packs must be returned in full—not partially. We aim to balance safety with service, and your cooperation ensures a respectful shopping space for all.  

Please Remember:  

• Hygiene-related items are non-returnable once opened.  
• Sets or bundles must be returned complete.  
• Used or washed items are not accepted.  
• All items undergo quality checks before being shipped.  
• Always refer to the product page for specific return terms.    
   

Refunds That Reflect Our Integrity    
Once your return is received, our quality assurance team carefully inspects the item. If the returned product meets our return standards, we initiate your refund without unnecessary delay. The refund is credited to your original mode of payment, and we ask that you allow 5–7 business days for it to reflect in your account. You’ll receive a notification once the refund is processed from our end.    
We understand how important timely refunds are to your peace of mind. That’s why we approach them with as much care as we do your purchases. Transparency, communication, and fairness are at the core of our process. You deserve a return experience that’s fast, reliable, and respectful—just like your shopping journey with us.    

Still Need Support? We're Here for You    
Got questions about a return or refund? We’re just a message away. Reach out to us at shopholdtechnologiespvtltd@gmail.com and our support team will respond quickly to assist you. We handle every query with empathy and efficiency.    
Our team is trained to offer clarity and care in every interaction. Your time and trust matter deeply to us. At Shophold Technologies Private Limited, you're not just buying clothes—you’re entering a partnership built on support. Let us take care of the background so you can focus on feeling confident in every look you choose.