Shophold Technologies Private Limited (“we,” “our,” “us”) runs Starkstyle as a haven for fashion lovers who appreciate effortless elegance. If users (“you”, “your”) wish to cancel an order, we encourage you to do so at the earliest. We understand that sometimes you may change your mind after placing an order. Our cancellation process is simple and designed to offer flexibility wherever possible. You can request to cancel your order before it moves into the preparation phase. Once the order is being packed, cancellations may no longer be accepted due to fulfillment constraints. To avoid inconvenience, we encourage timely requests so we can serve you better.  

When You Can Cancel an Order  

• Cancellations can only be made before the packing process begins.  
• Orders already marked for dispatch cannot be canceled.  
• Cancellation requests should be initiated through your account or support channel  
• Refunds for canceled orders will follow our refund policy guidelines.  
• Once canceled, the order cannot be reactivated; a new one must be placed.  
• We reserve the right to cancel orders due to inventory issues or system errors.    
   

Exceptions to Our Cancellation Policy     
Some orders may fall outside the standard cancellation eligibility due to the nature of the products or logistical reasons. Items that are already in the final stage of packaging may not qualify for cancellation. We maintain transparency around such exceptions and aim to communicate clearly at every step. If you’re unsure about an item’s cancellation status, our support team is available to assist.  

Important Exceptions Include:  

• Orders already approved for delivery by our fulfillment team.  
• Discounted products marked as final sale.  
• Items from limited-run or exclusive collections.  
• Duplicate cancellation requests for the same order.    
   

How to Cancel an Order    
To cancel an order, log in to your account and select the item you wish to cancel from your recent purchases. If the cancel option is visible, your request can still be processed. In cases where cancellation isn’t available, our support team may offer alternative solutions such as exchange or return guidance. The process is designed to be quick and easy, requiring minimal steps. Once submitted, you will receive a confirmation indicating the success or status of your request.    

Our Commitment to Fair Cancellations    
We strive to maintain a fair and flexible cancellation policy that balances customer needs with backend efficiency. Every cancellation request is reviewed carefully to ensure timely action. While we make every effort to approve cancellations that fall within our policy, we also reserve the right to decline requests that do not meet the outlined conditions. Our aim is to offer a smooth shopping experience while keeping our operations reliable. Your satisfaction matters to us, and we work to handle all requests with professionalism and care.    

We’re always here to support you. For any cancellation-related questions or assistance, feel free to reach out at shopholdtechnologiespvtltd@gmail.com