Shophold Technologies Private Limited (“we,” “our,” “us”) operates Starkstyle as a hub for those who appreciate refined fashion. For us, user (“you”, “your”) privacy matters. We respect the privacy of every individual who visits and shops on our platform. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services. By using our website, you agree to the practices described in this policy. We are committed to ensuring that your personal data remains secure and is used only for the purposes that enhance your shopping experience. From tailored recommendations to smooth checkouts, every interaction is safeguarded through our privacy measures. Please read this document carefully to understand how your information is handled and your rights as a valued user.
Collected User Information 1. Information You Provide Directly When you sign up or place an order, we collect your name, contact number, email address, and shipping details to process your purchases and communicate effectively. We may also collect additional information that you choose to share through customer support queries, reviews, or forms submitted on our site. This helps us provide service and resolve any issues quickly. We only request the information that is relevant and necessary for providing a quality shopping experience.
2. Automatically Collected Data We gather technical data such as browser type, device information, time spent on pages, and site interaction history. This information is collected automatically using cookies and monitoring technologies to understand how our users engage with the website. It helps us improve navigation, speed, and visual experience for smoother browsing. Although this data is not personally identifiable on its own, it may be linked with user profiles to enhance service personalization.
3. Transactional and Behavioral Data Details such as viewed products, added items, and purchase history are recorded to help us refine our collections and offerings. We use this data to present suggestions that match your taste and streamline your shopping journey. While your payment is securely handled by gateways, we retain non-sensitive order-related data for confirmation and monitoring purposes. All such data helps us improve your overall satisfaction without compromising your privacy.
Use of Information We use the information you share to process your orders, offer tailored style suggestions, and provide timely support. It allows us to customize your shopping journey by showing relevant collections, managing your wishlist, and offering seamless transactions. From updates on order status to promotional alerts (if opted-in), your data plays a crucial role in creating a smooth and reliable experience. In addition, we analyze user behavior on our platform to identify trends, fix performance issues, and enhance site usability. This includes collecting aggregated insights to improve the layout, product availability, and response times. We do not use your information beyond these essential and improvement-focused purposes. Your privacy and trust remain central to how we operate and grow.
Sharing of Information We never sell or rent your personal data to third parties. However, we may share limited information with our trusted partners, such as delivery providers and payment processors, solely to fulfill your orders and ensure smooth service. All providers are contractually obligated to uphold data confidentiality and use the information only for its intended purpose. Occasionally, we may share anonymized or non-personal data with analytical service providers for website improvements. In any scenario where sharing becomes necessary due to legal or regulatory reasons, we ensure compliance while prioritizing your privacy.
Security of Information Your personal data is stored in secure systems that are protected through encryption, multi-layered firewalls, and access restrictions. Only authorized personnel can view or manage your information, and they are bound by confidentiality agreements and trained in data protection practices. Our infrastructure is regularly updated to patch vulnerabilities and prevent unauthorized access. We also follow best practices when transmitting sensitive data like login credentials to ensure everything stays encrypted and private. To support your safety, we recommend that you create a strong password, avoid sharing account access, and immediately report any suspicious activity. We are dedicated to maintaining a safe shopping environment and are constantly upgrading our security protocols to match global standards. From login to checkout, every step is protected by secure frameworks. Our goal is to make sure that your experience remains worry-free from the moment you enter our site to the moment your order arrives.
Retention of Information We retain your personal information for 8 to 12 months. Once data is no longer needed, it is either securely deleted or anonymized so that it cannot be linked back to you. If you wish to delete your account or specific data, you may contact our support team with a request. We act promptly to honor such requests while ensuring no interruption to pending services.
Cookies We use cookies to improve your experience, save your preferences, and provide a seamless browsing journey. These small files help us remember your cart, login status, and product interests during repeated visits. We also use analytics cookies to understand site performance and improve it based on real-time data. You may choose to disable cookies in your browser settings, though some features may not function optimally without them.
Governing Law This Privacy Policy is governed by Indian laws. All disputes related to user data and privacy practices will be handled in accordance with the legal frameworks of India. We ensure our compliance with all relevant digital consumer protection laws. By continuing to use our services, you agree to be bound by the governing legal principles.
Changes to Privacy Policy We reserve the right to update this Privacy Policy at our discretion, in order to reflect improvements, legal compliance, or changes in business operations. Such updates will be posted on this page, and we encourage you to review the policy regularly. If any significant changes are made that affect how we collect or use personal data, we may notify you through the platform or registered email. Your continued use of the website after such changes indicates acceptance of the revised terms. We remain committed to transparency and will ensure that updates are communicated in a timely and clear manner. The date of the latest revision will always be available at the bottom of this policy page. Our aim is to keep you informed and protected at all times.
Children’s Privacy Our website is not designed for individuals who are under the age of 18. We do not knowingly collect or store personal information from minors. If we become aware that data from a minor has been submitted, we take immediate steps to remove it from our records. Parents or guardians are encouraged to contact us if they believe their child’s information was shared unintentionally.
Users' Rights You have the right to access, review, update, or delete your personal information stored on our platform. If you wish to correct data inaccuracies or request erasure of your account, you may contact us through our support channel. You also have the option to opt out of promotional communications while continuing to receive essential service updates. We ensure that your rights are honored without impacting your shopping experience. Transparency and user control are foundational to how we manage data. If you ever have concerns or questions about your information, we’re here to assist and resolve them efficiently. Your trust drives our commitment to privacy, clarity, and respect.
Contact Us You can easily reach out to us through shopholdtechnologiespvtltd@gmail.com to get answers for your questions regarding our Privacy Policy.
